Storage issues and subscriptions paid but not fixing the issue

Question

Can someone please contact me to discuss issues I am having with storage limits, and subscriptions to increase storage limits but with no effect ?

Answer 1

Hi,

Please note that Microsoft discontinued direct phone support for home users several years ago. Support requests now begin through chat, and depending on your situation, you may be given the option to request a callback from a Microsoft support representative.

If you recently purchased additional space, please note that it may take 24 to 48 hours to update across all services. If you still don’t see the change after that time, try signing out and back in. Make sure you are using the Microsoft account with the subscription.

After that time frame, check if your storage space has been updated by visiting: https://outlook.live.com/

Go to Settings > Accounts > Storage

Expand both the Microsoft Storage and Cloud Storage sections

If the storage is not updated, I suggest contacting Microsoft Support directly so they can check it for you:

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.