Outlook Disapears from In Box

Question

Good Evening,

I haveg a problem with my Outlook that I noticed on the Q&A someone had the same thing. When I send an email to my self it will appear for a few seconds and then disappears. I cannot find it in any folder. What can I do to correct this? Thanks

Answer 1

Hi Cheryl,

This typically relates to a rule on the Outlook side or the server side.

Who is the Email service provider of your account?- Open classic Outlook.

• Select File > Manage Rules & Alerts.
• On the Email Rules tab, select the rule you want to remove.
• Click Delete.
• Select Yes to confirm.
• Click Apply, then OK to save the changes.

I look forward to hearing from you to get the results of the troubleshooting.