how to fix Bluetooth

Question

i cannot find other Bluetooth devices in my 255 G10 windows 11. how to fixed that

Answer 1

Welcome samlongbi phangcho,

I understand how frustrating it can be when Thanks for reaching out to Microsoft Q&A Forum. I understand that your HP 255 G10 running Windows 11 cannot find other Bluetooth devices. 

To troubleshoot the issue, please go through the steps below:  

Option 1: Run the Bluetooth troubleshooter  

• Open Settings > System > Troubleshoot > Other troubleshooters 
• Run the Bluetooth troubleshooter 

Option 2: Check Device Manager  

• Press Windows + X and select Device Manager 
• Expand Bluetooth 
• If your Bluetooth adapter appears, right-click it and select Update driver 

Option 3: Reinstall the Bluetooth driver  

• In Device Manager, right-click the Bluetooth adapter 
• Select Uninstall device 
• Restart the computer and allow Windows to reinstall the driver 

Option 4: Verify Bluetooth Support Service  

• Press Windows + R, type services.msc, and press Enter 
• Locate Bluetooth Support Service 
• Set Startup type to Automatic and ensure the service is running 

I hope the steps above help you deal with your issue.  

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Answer 2

Hi, good day!

To narrow down the cause, could you answer these questions?

• What is the exact model of your HP 255 G10? You can find it by pressing Windows key + R to open Run, type msinfo32 then press Enter Please share the System Model or take a screenshot of the resulting window
• Does the Bluetooth category appear in Device Manager?
• What is the make and model of the Bluetooth device you're trying to connect?
• Can this laptop connect to any Bluetooth devices, or does it fail to find all devices?

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I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.