Asus TUF A15 problem with fingerprint scanner.

Amreen Nagi 0 Reputation points
2026-07-24T03:14:21.6+00:00

I recently bought this laptop and wanted to use my fingerprint scanner as a way of sign in. I have set my password, checked for biometric drivers but still could not find the driver in the laptop. I installed all possible drivers and bios but maybe ive done some error in doing so. help me out

Windows for home | Windows 11 | Security and privacy
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  1. Gunasekar N 74,280 Reputation points Independent Advisor
    2026-07-24T03:56:17.8933333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Have you previously used the fingerprint scanner feature on this device?

    When checking the technical specifications of the ASUS TUF Gaming A15 laptop on the ASUS website, it does not indicate that the device has a built-in Windows Hello fingerprint scanner. Since this model is specifically designed for gaming, it appears to lack both biometric (fingerprint) and IR (facial recognition) capabilities.

    If my understanding is incorrect, please type msinfo in the search box on the taskbar and press Enter.

    Then, share a screenshot of the dialog box that appears.

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