choppy bluetooth sounds

Question

I get sound in my speakers but its choppy like im far away or have a bad connection

Answer 1

Welcome David Millet,

I understand how frustrating it can be when your Bluetooth speakers are connected, but the audio sounds choppy or distorted, as if there is a weak connection. 

Before proceeding, could you please confirm:   

• Does this happen only with Bluetooth speakers, or also with wired speakers/headphones? 
• When the audio becomes choppy, are you playing local audio files or streaming content from the internet? 

Building on the earlier suggestions, you might also consider the following options:      

Option 1: Run the Bluetooth troubleshooter 

• Open Settings > System > Troubleshoot > Other troubleshooters 
• Run the Bluetooth troubleshooter 

Option 2: Check the Bluetooth audio service 

• Press Windows + R and type services.msc 
• Locate Bluetooth Support Service 
• Restart the service and set Startup type to Automatic 

Option 3: Update the Bluetooth adapter driver 

• Open Device Manager 
• Expand Bluetooth 
• Right-click the Bluetooth adapter and select Update driver 

Option 4: Disable power management for the Bluetooth adapter 

• In Device Manager, open the Bluetooth adapter Properties 
• Select the Power Management tab 
• Clear Allow the computer to turn off this device to save power 

Option 5: Restart the Bluetooth audio device 

• Remove the speaker from Settings > Bluetooth & devices 
• Restart the PC 
• Pair the speaker again and test the audio 

I hope the steps above help you deal with your issue.  

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Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

It appears that the Bluetooth function is working normally. However, we need to determine whether the issue is specifically with your speakers or with the sound properties of your Bluetooth device.

1. When you pair/connect your Bluetooth speakers with other devices, such as a mobile phone, does the audio sound normal, or is it still choppy?

This will help us confirm whether the problem is with the Bluetooth speakers themselves or with the system sound settings in Windows.

In the meantime, here are a few things you can check on your system to improve the sound quality of the speakers:

Turn off audio enhancements:

1. Press Windows + R, type mmsys.cpl, and click OK.
2. In the Playback tab, right-click your default audio output device (Bluetooth speakers), and select Properties.
3. In the Advanced or Enhancements tab, uncheck the Turn on all audio enhancements (or similar) option.
4. Click Apply and then OK.

If you are still experiencing issues, unpair your Bluetooth speakers, then pair them again.