Clipchamp has problems with the output sound from the exported video

Question

Clipchamp has problems with the output sound from the exported video

WJ Teng 0

There are problems with the output sound from the exported video. The imported video's sound quality is working well, but the sound quality in the exported video has these unwanted sounds that sometimes clash with the original audio. I tried downloading in a different resolution and using a tablet, but those unwanted sounds are still there. The problem is not with the video recorder, the desktop or the tablet, is the exported audio quality that is poor. I tried contacting Clipchamp Support for assistance twice, and they haven't gotten back. I really need Clipchamp for my video content creation, please help.

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Answer 1

Victor1-V 12,100 Microsoft External Staff Moderator

Hello WJ Teng,

I understand that the audio sounds normal in the Clipchamp preview, but unwanted sounds are introduced after export, even at different resolutions and on another device.

Please note that this is a user-to-user forum, so contributors cannot inspect the project or review the export process directly. Before contacting support again, please try these checks:

Create a copy of the project, then export a short section where the unwanted sound occurs. If the short export is also affected, remove any audio fades, transitions, noise suppression, or overlapping audio tracks from that section and test again.
If the project contains several audio sources, temporarily mute them one at a time. This can help identify whether one particular track or media file is involved.
Test the copied project in a different Clipchamp environment. If you used the Windows app, open the personal version in an updated Microsoft Edge or Chrome browser. If you used a browser, test the Windows app instead.
If one source file appears to be involved, convert it to a fresh MP4 or supported audio file, replace the original in the copied project, and export again. Clipchamp’s export guidance also recommends converting suspected input media when a particular file may be affecting the output.

If the unwanted sounds remain, contact Clipchamp Support again and include the project name, the exact timestamps where the sounds occur, the input file formats, and a short affected export. For personal Clipchamp accounts, support may request the project media for analysis.

You can also review Exporting from Clipchamp troubleshooting and the Clipchamp support hub.

I hope isolating the affected section helps identify the source of the exported audio problem.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

WJ Teng 0 Reputation points

2026-07-24T16:31:05.5166667+00:00

I have tried removing any audio fades, transitions, noise suppression, and I've tried using a different Clipchamp environment, but the unwanted sounds are still there.

Later, I tried converting the video to an audio file, added the audio file to the video project and it kind of worked, but I felt that this video to audio conversion and inserting the converted audio into the video is such a hassle. I would prefer to have Clipchamp fix the audio issue rather than me trying to convert the video and audio and putting the audio back into the video project, but I tried contacting Clipchamp Support twice but they still haven't gotten back to me, even after a month.
Victor1-V 12,100 Reputation points Microsoft External Staff Moderator

2026-07-25T08:29:18.9533333+00:00
Thank you for the update, WJ Teng.

I understand that converting and reinserting the audio is not a practical solution, especially since removing the audio effects and testing another Clipchamp environment did not help.

As this is a user-to-user forum, we cannot inspect the project or make changes to Clipchamp. Since you have already contacted Clipchamp Support twice without receiving a response, you can also try reaching Microsoft Support:1. Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Clipchamp export audio issue" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Microsoft 365 and Office".

For the category, choose "Devices and drivers".

Look for and click on "Chat with a support agent in your web browser".

Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.

Explain your situation clearly: Be concise but provide all the relevant details.

When contacting support, include the previous request details, the exact timestamps where the unwanted sounds occur, the original media format, and a short affected export. Please do not post the project files or private account information publicly.

I hope Microsoft Support can help arrange a closer review of the exported audio concern.