New Account Blocked - Reactivation Process

Question

New Account Blocked - Reactivation Process

Alex M 0

Hi, I recently made a new Microsoft account in order to purchase a second copy of Minecraft: Java Edition, as that is the only way to create a secondary Minecraft account. I played on both my main account, associated with my existing Microsoft account, and my new account, associated with my new Microsoft account for about two days, using the Minecraft Launcher's 'Switch Account' feature to alternate between the two accounts. Today, I was suddenly unable to log in using my new Microsoft account, and when I tried to prove I am a human by logging in online, I got stuck on the captcha where you have to press and hold a button. Even though I held down the button and got a check mark, I was stuck on the same page. As such, I filled out the Account Reactivation form, and I'm currently waiting on a response.

Has anyone been through this process? I'm not sure what sort of additional information I may be asked to provide. I don't have a phone number connected to my new Microsoft account, and I used the email one-time codes for secure logins. I do have access to the email address connected to the account, and I can prove that I bought Minecraft on that account, but I'm not sure how else to prove, well, that I'm real, and that it's a legitimate account.

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Carl-L 19,500 Microsoft External Staff Moderator

Hello Alex M,

Welcome to Microsoft Q&A forum.

Before we proceed further, may I know what it says when you try to switch to your secondary account? Additionally, can you please try to redo the sign in using InPrivate tab?

I'm waiting for your reply.

Carl-L 19,500 Reputation points Microsoft External Staff Moderator

2026-07-25T09:20:13.4533333+00:00

Hello Alex M,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Alex M 0 Reputation points

2026-07-25T09:43:37.93+00:00

When I try logging in to the second account, I get a message that the account has been locked. It says I need to prove I am human, so I go through the captcha. Then, it says that account recovery is blocked. I have tried both in my normal browser and in incognito mode in case that was the problem. I got a reply from support stating my account was automatically restricted due to unusual behavior. I used the link they sent to try recovering the account and still got the message that account recovery is blocked. Since it's automated, I'm going to wait a few days and try again, as I've seen some posts saying that helped.

Unfortunately, support closed my ticket even though I still haven't been able to access my account. Hopefully, if I need to make another ticket, they can look at my previous ticket with the request ID.

This whole thing is just incredibly frustrating, because I have no idea why the account was restricted to begin with. Do I need to create two separate profiles on my PC to play Minecraft on the two accounts, instead of swapping in the launcher (a feature Microsoft provides)? Some sources say that a mismatch in account between the Minecraft Launcher and Microsoft Store causes issues and can lead to accounts being flagged. While I understand that users aren't told why we got flagged for security, it's rather frustrating to be flagged for regular account use. If two accounts being used on the same PC/household leads to an account being flagged, how can anyone have separate users in Minecraft? Do I need a new PC for my second copy of the game?
Carl-L 19,500 Reputation points Microsoft External Staff Moderator

2026-07-28T10:08:32.9+00:00

Hello Alex M,

I understand your frustration. Usually, switching between the 2 profiles should be normal. Just in case, if your game saves are cloud synced, can you please try to create another user profile in your computer and attempt switching.

Regarding your account, since forum moderators cannot access backend data. You will still need to create another ticket and raise the previous ID for reference.
Thank you for your understanding,
Alex M 0 Reputation points

2026-07-28T15:35:51.57+00:00
I tried recovering my account again today after waiting a few days, but I still got the message that account recovery is blocked. I've made another ticket and included the previous ticket ID. Hopefully, they are able to resolve it. At the moment, I can't help but feel like Microsoft stole from me. I've:

Created an account to buy a second copy of a game I love, because the account is required.

Accessed the new account for only two days.

Suddenly had my account locked and am unable to recover it due to suspicious activity.

If an account is required to purchase the game (Minecraft), then one would think that creating an account through the official Minecraft site then purchasing and playing the game is a common and normal use of a Microsoft account. I have my receipt and can prove that I legitimately purchased the game, so I'm really hoping to get a chance to work with a human agent and explain everything.

I've created a second user profile on my PC so that my Minecraft/Microsoft account and Microsoft store login can match, so hopefully when I recover my account everything is good. It's just frustrating that users need to do this in order to use products I've paid for.
Alex M 0 Reputation points

2026-07-29T02:58:45.1433333+00:00

Update: I have received a response on my second ticket. Support told me that accounts are blocked due to suspicious behavior (apparently, in my case, creating an account and purchasing a game). They told me that I need to verify I'm the account owner, which I have already tried. They then gave me advice about what to do if I don't get the security code. I made a third ticket, where I explained that I can receive the code, but that I get the message "Account recovery has been blocked. We have detected some unusual activity and have blocked the recovery of this account." I also included the ticket ID for my first two tickets in the third ticket.

I'm really hoping that a support agent will read my full ticket instead of giving me a copy/paste response about receiving the verification code. I receive the code. The problem is that, no matter how many times I enter the code and solve the captcha, Microsoft says that recovery has been blocked for my account. At this point, I plan to wait a full week and then try again. I tried to find a way to contact a human agent via email or phone, but I can only find help articles and the ticket system.

I'm at the point where I want to cry. I feel like my tickets are not being read, at least not by a human. Can I dispute the charge for the game with my bank, if Microsoft refuses to let me access my account? Is there anything I can do other than submit tickets and receive the same response, which assumes wrongly that my problem is that I can't get the verification code?

PSA: If you make an account specifically to purchase a Microsoft product, such as Minecraft, Microsoft may randomly decide you are a bot and block your account and not let you recover it shortly after your purchase. Might as well have thrown my money away. I haven't violated any terms of service, and despite what Microsoft claims, I am not a bot. They are refusing to let me use the product I purchased for no valid reason, and they will not even read my tickets explaining the exact problem I'm facing.
Alex M 0 Reputation points

2026-07-29T03:15:05.47+00:00
UPDATE: I was finally able to recover my account. In my frustration, I tried yet again, and thankfully, it worked. I had to use my PC in incognito mode, and then use the 'accessible' option to prove I am a human.

For reference for other users, the following did not work:

Verifying using my phone's incognito mode using the normal captcha (press and hold a button)

Verifying using my phone's incognito mode using the accessible captcha

Verifying using my PC in my normal browser using the assessible captcha

I also waited a few days between my account being blocked, as other users have recommended.

This has been a frustrating experience, but at least I am finally able to log in, no thanks to the responses to my tickets.
Carl-L 19,500 Reputation points Microsoft External Staff Moderator

2026-07-29T13:24:09.5866667+00:00

Hello Alex M,

It's good that you have been able to log in again at least.

If you have any other questions. Feel free to ask.