Unable to install anything from the microsoft store and the xbox app.

Question

Unable to install anything from the microsoft store and the xbox app.

Alfred Lohse Dantoft 0

So have recently gotten a new laptop and wanted to install the minecraft launcher so i could play on the go. Firstly, i tried doing it via the microsoft store, which caused the first image. (Apologies that its not in english.) Next tried the xbox, which didnt work either and got me the second image. Then, i tried doing it from minecrafts offical website, which also didn't work and showed an error. I have tried so many things to get it to work and watched a lot old youtube videos, but to no avail, so asking here is really my last hope. I'd also like to add that it is not only the minecraft launcher, but all games and apps from the store that doesnt work. What does work though, is if i download a game from Steam, so the issue has to be with microsoft services and not my laptop. Thanks.

Skærmbillede 2026-07-24 092631

Skærmbillede 2026-07-23 212744

Skærmbillede 2026-07-24 094909

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2 answers

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Answer 1

Carl-L 23,280 Microsoft External Staff Moderator

Hello Alfred Lohse Dantoft,

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Community

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Alfred Lohse Dantoft 0 Reputation points

2026-07-31T07:30:52.64+00:00

Im unable to select the option that keeps my information and files, it says: Your files, apps and settings can't be saved, because the current version of Windows is possibly installed in a folder that isn't supported, or you're trying to install an older version of Windows.

That makes it so i can only choose the option to keep nothing. Since its a new laptop i do not have anything important on it yet, but it would be nice to not go through the trouble of setting it up again.

I am very sure that i followed the steps correctly.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-07-31T12:59:55.7266667+00:00

Hello Alfred Lohse Dantoft,

Thanks for replying.

May I know your current Windows version to check? You can see it by typing "Winver" in the search bar.
Alfred Lohse Dantoft 0 Reputation points

2026-07-31T19:11:05.65+00:00

Sure, that would be: Windows 11, Version 26H1 /operatingsystems build 28.000.2608
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-01T13:09:50.72+00:00

Hello Alfred Lohse Dantoft,

Thanks for replying.

That build is for the new version 26H1, intended for certain new devices, so the in-place upgrade won't work since the publicly available download is 25H2.

If your computer shipped with 26H1, may I know if the OEM provide you with any recovery image?

I'm waiting for your reply.
Alfred Lohse Dantoft 0 Reputation points

2026-08-03T06:55:06.5966667+00:00

Sorry, i dont understand your question?
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-04T13:50:42.56+00:00

Hello Alfred Lohse Dantoft,

The build you received corresponds to version 26H1, which is an upgrade for 25H2 which only be offered to newer machines. The version on the web is for 25H2, which is why it doesn't work. I just want to check if the manufacturer has a package for this build.

If you cannot find it, can you please go to Settings > System > Recovery > Reset your PC > Keep my files and apps instead?

I'm waiting for your reply.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-05T13:31:53.84+00:00

Hello Alfred Lohse Dantoft,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-07T09:20:49.01+00:00

Hello Alfred Lohse Dantoft,

It's been a while since I last heard from you. May I know if you still need assistance in this?

Any feedback is appreciated.
Alfred Lohse Dantoft 0 Reputation points

2026-08-07T09:48:58.0266667+00:00

There is no package to my knowledge, and doing the Settings > System > Recovery > Reset your PC > Keep my files and apps did not work
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-08T10:03:04.3833333+00:00

Hello Alfred Lohse Dantoft,

Thanks for replying.

I'll see what I can do. I'll keep you updated.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-11T09:54:13.02+00:00

Hello Alfred Lohse Dantoft,

Thank you for your patience.

Can you please try to create a local user and see if you can install the game there?

I'm waiting for your reply.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-12T10:26:36.7133333+00:00

Hello Alfred Lohse Dantoft,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Alfred Lohse Dantoft 0 Reputation points

2026-08-12T10:38:21.87+00:00
Yes that didnt work either
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-08-13T12:32:19.1966667+00:00
Hello Alfred Lohse Dantoft,

Thanks for replying.

In this case, I think that if someone can directly look at the issue might be able to help you better. Unfortunately, forum moderators cannot do so. In this case, please try to contact Microsoft Support.

Type Live chat in the search box.

Now click Get help, and Select Contact Support or Sign in to contact support below.

Go to the Products and services tab, and choose Other products

On the Category tab, choose Billing and Account Profile questions

Go to Confirm.

You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.

Answer 2

Carl-L 23,280 Microsoft External Staff Moderator

Hello Alfred Lohse Dantoft,

Welcome to Microsoft Q&A forum.

Before we proceed further, may I know if you have any other drive in this computer? If you do, can you please try to switch the install location to it and see if it works first?

In the meantime, please help check if Gaming Service is still working.

Type "PowerShell" in the search bar and select "Run as administrator".
Type get-appxpackage Microsoft.GamingServices and press Enter.
Please let me know if anything come up.

I'm waiting for your reply.

Alfred Lohse Dantoft 0 Reputation points

2026-07-25T07:41:57.7766667+00:00

I do not have another drives, and the Powershell did not work either. Here is a screenshot of what happens i type get-appxpackage Microsoft.GamingServices and press Enter.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-07-25T13:39:04.4266667+00:00

Hello Alfred Lohse Dantoft,

Thanks for replying.

I'll see what I can do. I'll keep you updated.
Carl-L 23,280 Reputation points Microsoft External Staff Moderator

2026-07-28T11:56:20.5833333+00:00

Hello Alfred Lohse Dantoft,

Thanks for your patience.

In this case, may I know the steps that you have tried so far? It will help me not giving you options that you've already tried.

I'm waiting for your reply.
Alfred Lohse Dantoft 0 Reputation points

2026-07-29T10:11:20.9133333+00:00
I have tried

restarting the laptop

signing in and out of microsoft store

used wsreset.exe -i

updated to my local time ande date

done all pending windows updates

changed the download folder, to both existing and new folders

i have restarted the Microsoft Store Install Service in services.msc, and changed it to automatic.

i have done a SFC and DISM check

I think thats all