CRITICAL: OneDrive Point-in-time restore request ignored for a month (Ticket #PII removed)

Question

Hello,

​I urgently need help from a Microsoft Agent. I accidentally deleted my Desktop folder on June 16 and filed a support request on June 22 within the 14-day window for a server-side Point-in-time restore (I have a Microsoft 365 Personal subscription).

​My ticket number is #PII removed.

​It has been a month and email support is completely unresponsive, even after I followed instructions from chat agent Richard (Ref: PII removed) to escalate the case. I am terrified of permanently losing my personal data due to Microsoft Support's delay.

​Could a moderator please check the status of my ticket and escalate it to the Tier 2/Tier 3 Data Recovery team immediately? Thank you.

Answer 1

Hi, Eva

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

In case you haven't received any responses from Microsoft Support, I suggest you re-engage in that conversation and demand an update on your situation. If they don't reply, feel free to create a new ticket and mention the previous ticket number.

Also note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.