Issue Printing Emails from Outlook (Desktop & Web) on Mac

Question

Mac Mini; Tahoe OS; Edge browser. Recently began experiencing an issue with printing emails from Outlook (in both Desktop App & Web). I'll open an email and attempt to print. The print preview panel will come up (everything looks good, it shows the correct printer), but when I click print either it acts like it printed when nothing in fact did, or it sits in the queue (as though it is attempting to print), but nothing prints. I can print Outlook calendar events just fine; it appears to be just the emails that will not print. I have tried numerous different emails, from different senders, with and without attachments, so it does not appear to be limited to a certain type of email. Printing function otherwise works fine in all other apps.

Any idea what may be causing this and it could be fixed?

Answer 1

Hi Dan, 

Thank you for reaching out. 

Since the print preview shows correctly and the right printer is selected, but nothing comes out for emails while calendar events print fine, this looks like it is coming from how the email is being rendered for printing rather than from the printer itself. A few things are worth trying in this order: 

1. Try Outlook on the web in Safari 

• Open Safari. 
• Sign in to outlook.office.com and open one of the emails that would not print. 
• Select the three dots (…) at the top right of the message, then choose Print. 

 

• In the print preview that opens, confirm your printer is selected and select Print. 

2. Test in legacy Outlook for Mac 

• Open the Outlook for Mac app. 
• At the top right, click on the Help menu and select Revert to Legacy Outlook. 

 

• Open an email and select File, then Print (or press Command + P). 
• Confirm the printer and select Print. 

3. Clear stuck print jobs and cache 

• In Print Center  on your Mac, select the print job, then click x to delete. 
• Once finish, restart Outlook and try printing a fresh email. 

4. Update Outlook to the latest version 

• In Microsoft AutoUpdate, select Update. 

 

• Once the update finishes, reopen Outlook and try printing again. 

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

Thank you for your patience and understanding. I look forward to continuing the conversation.

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