how to fix an unusual connection with someone elses email.

Question

I haven't been able to log back into Minecraft with my Microsoft account. every time I try to log back in, it says its registered with someone elses email that I don't have and I don't know who it is. I don't know what to do to get rid of this link with someone elses email, and I don't know if I just got hacked. please help.

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Based on your description, your Microsoft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl