Rewards -- Botched Tallying, Gauntlet Prevents Redemption, Secret Unauthorized Change to Account Email? What Gives?????

Question

For weeks my Bing Rewards app has tallied my searches on phone to PC searches and given 0 points for all PC searches. 1/2 dozen emails to boilerplate --probably AI BOT --- later..... still going on!

Add to that Today discovered 1) points can't be redeemed due to a) the new $%^&*( ABSOLUTE FIVE-STEP GAUNTLET TO GET A $5 ---NOT $500 --- GIFTCARD??!! --- that doesn't result in a gift card being issued!!! and 2) Microsoft --without approval and without notifying me-- changed my account email of more than a decade to a subsidiary Outlook email account I created for use on literally one -- NON-MICROSOFT app.

Who knows what the knock-on of the illegal??? change to my account email address has been/is?

FIX THESE ISSUES NOW! THANKS!

[moderator's note: moved from Outlook | Web | Outlook.com | Account management, security, and privacy]

Answer 1

Hi FireChadInIT,

I understand how frustrating and concerning this must be, especially after the search points have not tracked correctly for weeks, the redemption has not completed and you have noticed an unexpected email address associated with your account.

Please note that this is a user-to-user support forum. Moderators, contributors, including external Microsoft employees, cannot directly access Rewards accounts, redemption records, submitted support cases or account back-end systems.

For the Rewards issues, please contact Microsoft Rewards Support and include the following information:

• Whether the incorrect search totals appear in the Bing app, the Rewards dashboard or both
• The reward you attempted to redeem and its current status
• Screenshots of the search counters and redemption error with all personal details and codes removed
• The case numbers from your previous support requests, if available

Only the Rewards Support team can review the missing points and check what happened to the redemption.

Regarding the email address, could you clarify whether the Outlook address is now shown as the primary alias, as a sign-in option or only as the delivery/contact address during redemption? These are different settings. You can review the aliases under Your info > Account info > Edit account info and also check the account’s recent sign-in activity. If you see an alias or activity you do not recognize, change your password and review your security information immediately.

For your privacy, please do not post any email addresses, verification codes, order details, or other account information publicly.

I hope the appropriate support team can review the account-specific details. Thank you so much for your understanding. 

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