Word: Access but no ability to change or create

Question

Hello at Microsoft,

re: no access check att Error

I am most unhappy with the current situation and you have caused me a deal of time and trouble.

I have been unable to work on Word which is a real nuisance for my work.

I have upgraded to macOS Tahoe 26.5.2, specifically to access and continue using Word Personal...

WHICH I HAVE PAID FOR 99.95CHF 7 JUNE!! (check att screenshot)

But I continue to get this error.

Please assist me, and please compensate me for the time lost in

*contacting you

*contacting Apple earlier today

*loading and fiddling with my Mac to load new software

*Not being able to use Word for my work as a teacher

Answer 1

Peter, this is a community forum, not a live chat. And you are not speaking directly to Microsoft support here either.

I am independent, but I think I can help you with this since I've helped many others on the same issue. Keep in mind, this is forum, so you don't get real time reply right away like live chat.

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First, see if you can update your Office apps. Open Word for example, click on the 'Help' tab >Check for Updates. Make sure you choose Update All when prompted. Let the process run through, can take a bit time. See if that works.

Otherwise, use the Update method in this article: https://support.microsoft.com/support/known-issues/unknown-error-0x0-license-not-found-error-microsoft365-macos?apid=ets

If it still doesn't work, please uninstall the apps.

Then reinstall this way:

If you signed up via Apple App Store, then download and install from the App Store.

If you signed up via Microsoft directly, please go to https://www.office.com

Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658?apid=ets

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If it still doesn't work, download the updater https://support.microsoft.com/office/office-for-mac/troubleshoot-microsoft-autoupdate-in-microsoft-365-and-office-for-mac?apid=ets