Not able to add email ids or guests

Question

Answer 1

Hi priya, 

Good day. Thank you for the details and for sharing the screenshot. 

As a forum moderator, I genuinely wish I could directly access your account or review the backend systems to diagnose and resolve this issue for you. However, our role here is limited to providing general guidance by offering clear next steps, sharing applicable resources, and directing you to the appropriate support channels so you can work with the right team to investigate further. 

Based on the error message, Microsoft Teams was not able to add the external email address as a guest member to the team. This issue is commonly related to guest access or external collaboration settings configured at the organization or tenant level. 

Microsoft Teams can support guest users with consumer email accounts such as Gmail or Outlook, but guest access must be enabled and allowed by your organization’s Microsoft Teams and Microsoft Entra ID settings. If these settings are restricted, the guest user cannot be added successfully. 

Please contact your organization IT administrator for further assistance. They may need to review the Teams guest access settings, Microsoft Entra external collaboration settings, and any domain allow/block policies that may prevent external users from being added. 

For reference, your IT admin can review the following Microsoft articles: 

• Guest access in Microsoft Teams - Microsoft Teams | Microsoft Learn 
• Use guest access and external access to collaborate with people outside your organization - Microso… 
• In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.  

Thank you again for your patience and understanding. 

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