How to get back into windows 10 after start up

Question

After my laptop starts up I cant sign into windows I’ve changed the password multiple times and still I can’t so do I need to erase the hard drive and start over? Or is there another way?

Answer 1

Welcome johnygrass-8503,

Thank you for reaching out to Microsoft Q&A forum.  

I understand that after your Windows 10 laptop starts up, you are unable to sign in even after changing your password multiple times. 

Before suggesting further steps, could you please clarify: 

• Are you signing in with a Microsoft account or a local account? 
• Do you receive any specific error message, or does Windows simply reject the password and return to the sign-in screen? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Verify the keyboard layout on the sign-in screen  

• Select the language/keyboard icon in the lower-right corner 
• Confirm that Caps Lock is not enabled 

Option 2: Try the password reset option from the sign-in screen  

• If using a Microsoft account, select I forgot my password and follow the prompts 

Option 3: Restart into Safe Mode  

• Turn the PC on and interrupt startup by holding the power button when the Windows logo appears 
• Repeat this three times to enter Windows Recovery Environment 
• Go to Troubleshoot > Advanced options > Startup Settings > Restart 
• Press 4 to start Safe Mode and test sign-in 

Option 4: Check whether another user account can sign in 

• If another account exists on the PC, try signing in with it 

Option 5: Use Startup Repair  

• In Windows Recovery Environment, go to Troubleshoot > Advanced options > Startup Repair 

 I hope the steps above help you deal with your issue.  

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