cannot open a file created in Word

Question

Cannot open a file created in Word - spoke to agent July 22. The conversation was said to be 'closed'. It is not.

Answer 1

If you were talking to someone in the Microsoft support chat, for example, you will have to contact them again at https://support.microsoft.com/contactus . The Q&A forum is user-to-user and nobody here has access to support cases.

However, it is quite possible that someone here in Q&A will be able to assist, if you describe the symptoms for us. As Diana Mariz wrote, which error messages do you see?

For a general discussion regarding file recovery in Word for Mac, see the support article at https://support.microsoft.com/en-us/office/collab-files/recover-files-in-office-for-mac .

Answer 2

Hi Sandra,

To further check on this, can you tell me please what is the error message when opening the file? A screenshot would also be much appreciated.