Please follow up with me on Support Request number 7106256329

Question

Please continue helping me with Support Request number 7106256329

Answer 1

Hi Jane,

I understand that you would like to follow up with your existing case number but please note that this community if composed of fellow Microsoft users, we are not Microsoft employees and do not have access to tools to check the status of your case number.

With that said, I suggest to get in touch with live Microsoft Support agent and provide that case number as they have the tools to check the notes tied to that reference number.

To proceed, you can follow the steps below to proceed.

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Microsoft Office 365 issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > Technical support > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to assist you further with your concern