facing issue relating to my account365

Question

What is the Official email ID of Microsoft Office 365 I'm facing a issue which is related to my login from 8 months

Answer 1

Dear Microsoft Support Team,
I am writing to urgently request an investigation into my Microsoft account, which I believe may have been compromised or linked to an organization without my knowledge. Upon reviewing my account details, I found that my OneDrive and Microsoft services are associated with an organization called Questindustries, which I have no affiliation with. The account is set as my "Home organization," and I cannot leave or disconnect from it. I am highly concerned that my personal data might be exposed or accessible to third parties.
Additional details:
The product I purchased is titled OfficeSuite 365 Professional Plus (5 Devices, Lifetime Validity) from Flipkart on 01st January 2025. The associated email ID is ****@office365online.co which does not appear to be linked to Microsoft. I have concerns regarding the legitimacy of this product and the safety of my data, as the product was not recognized by Microsoft’s validation system.

Please create a ticket and escalate this case to your backend team for further investigation. I would appreciate guidance on how to disconnect from the unauthorized organization and ensure the security of my Microsoft account and data. Thank you for your urgent attention to this matter.

Best regards,

Jaipal Singh Rathore

Answer 2

Hi, @Jaipal Singh Rathore

Microsoft does not provide one general public email address for Microsoft 365 login support. The official options are Microsoft Contact Support or the Microsoft account Sign-in Helper. Support may offer live chat or a callback, depending on availability.

To help narrow this down:

1. What exact error message appears when you try to sign in?
2. Is this a personal Microsoft 365 account or a work/school account?
3. Can you sign in at https://account.microsoft.com and see the subscription under Services & subscriptions?