Why is my snipping tool not recording more than a second with no audio?

Question

I use the snipping tool screen recording features for my online course and I've never had a problem up until today. I need to record my screen for a 5-10 minute assignment and it's only recording less than a second of black screen with no audio. I restarted my computer, checked if the app needed to update, and deleted files for extra storage space. I even did a 5 second test recording and it still gave me the same result. Is there a way I can fix this?

Answer 1

Welcome Sierra G,

I understand how frustrating it can be when Snipping Tool screen recording is only saving less than a second of black screen with no audio, even after restarting the PC, checking for updates, and freeing up storage space. 

Before proceeding, could you please clarify:          

• Which Windows 11 version and OS build are you currently using? 
• Does this happen with every application you try to record, or only during your online course application/browser? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Repair and reset Snipping Tool  

• Go to Settings > Apps > Installed apps 
• Find Snipping Tool 
• Select Advanced options 
• Click Repair 
• If the issue persists, click Reset 

Option 2: Check microphone permissions  

• Go to Settings > Privacy & security > Microphone 
• Make sure Microphone access is turned on 
• Confirm Snipping Tool is allowed to access the microphone 

Option 3: Run the Windows Store Apps troubleshooter  

• Go to Settings > System > Troubleshoot > Other troubleshooters 
• Run Windows Store Apps 

Option 4: Reinstall Snipping Tool  

• Uninstall Snipping Tool from Settings > Apps > Installed apps 
• Open Microsoft Store 
• Install the latest version of Snipping Tool 

Option 5: Check for corrupted system files  

• Open Command Prompt as Administrator 
• Run:  
  • sfc /scannow 
  • DISM /Online /Cleanup-Image /RestoreHealth 

I hope the steps above help you deal with your issue.  

---

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.