This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 41%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
My active subscription is reported as inactive. Current subscription is Nov 2025 to Nov 2026.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Hi.
I would like to follow-up on your issue. Do you have a chance to try the provided steps?
Please let me know if you need further assistance.
Hi ,
I'm Dyari. Thanks for reaching out.
Where do you see that your subscription is inactive? Please make sure you are logged in with your Microsoft account that has an active subscription.
Then, go to the subscription page of your account:
https://account.microsoft.com/services
Is your current subscription Nov 2025 to Nov 2026?
If yes, contact Microsoft Support here:
https://support.microsoft.com/en-us
Select the product > Get Home Support > Type billing > Sign in to Contact Support > Select the product and then click Chat with support agent in web browser.