Try support:
https://support.xbox.com/en-US/help/games-apps/xbox-ai/virtual-agent-faq
Getting charged for a GamePass I don't have
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 16%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ryan Rowe
0
Reputation points
When I login to my account, I don't have a game pass but my bank account is getting charged for Xbox Game Pass. How do I stop these charges?
Windows for home | Other | Gaming
1 answer
Sort by: Most helpful
-
Gérard Oomens 129.4K Reputation points Volunteer Moderator2026-07-24T20:24:48.5566667+00:00