Cannot Login to my Router on New Laptop!

Question

Cannot Login to my Router on New Laptop!

JcW32 250

This is a relatively new Laptop running Windows 11 Pro (25H2), with which I am not fully at home yet. I'm changing over from an old one running Windows 10 Pro (ESU expires in October). On the latter I have no trouble logging into my router administration page (http://, not https://) with either Firefox or Chrome.

On the new machine, however, either login attempt always times out. Is this something to do with Windows 11? If so, how do fix it?

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Answer accepted by question author

John Jefferson Doyon 82,225 Independent Advisor

Hi, @JcW32

First, are both laptops connected to the same router and Wi-Fi network? Is the new laptop connected to a guest network, VPN, or security software? Also, what exact router address are you entering?

On the new laptop, open Command Prompt and run: ipconfig

Find Default Gateway, then enter that address directly in the browser, for example: http://192.168.1.1

Microsoft also recommends checking the Default Gateway this way when troubleshooting local network access.

If it still times out, temporarily disconnect any VPN and check Settings > Network & internet > Proxy to make sure a manual proxy is not enabled.

Please let me know whether the internet works normally on the new laptop and what happens when you ping the Default Gateway.

JcW32 250 Reputation points

2026-07-24T22:56:41.1633333+00:00

Dear John -- Thanks for your prompt response! To answer each of your questions:

First, are both laptops connected to the same router and Wi-Fi network? Is the new laptop connected to a guest network, VPN, or security software? Also, what exact router address are you entering?

Both are connected via Ethernet to the same router, but not simultaneously, as I haven't hooked up another cable yet. Wi-Fi is off. No guests, VPNs, proxies, nor anything else in the way. The router address entered is http://192.168.0.1, which is the router's default gateway.

On the new laptop, open Command Prompt and run: ipconfig

Find Default Gateway, then enter that address directly in the browser, for example: http://192.168.1.1

Microsoft also recommends checking the Default Gateway this way when troubleshooting local network access.

If it still times out, temporarily disconnect any VPN and check Settings > Network & internet > Proxy to make sure a manual proxy is not enabled.

Please let me know whether the internet works normally on the new laptop and what happens when you ping the Default Gateway.

Internet works normally, but there is no response to a ping by design; ping reply is turned off at the router as a security measure.
John Jefferson Doyon 82,225 Reputation points Independent Advisor

2026-07-24T23:27:09.91+00:00

Thank you for the detailed reply. Ping being disabled is fine. Since the internet works and 192.168.0.1 is confirmed as the gateway, let’s test the router’s web-management port directly.

Open PowerShell on the new laptop and run:

Test-NetConnection 192.168.0.1 -Port 80

Please tell me whether TcpTestSucceeded shows True or False. Also, what exact error does the browser show?

You can also try: http://www.asusrouter.com ASUS lists this as another supported address for accessing the router settings.

Before testing again, please log out of the router properly on the old laptop and restart the router by unplugging its power briefly. Do not press the reset button. ASUS notes that an existing router-management session can sometimes prevent another login.
JcW32 250 Reputation points

2026-07-25T19:18:22.1+00:00
John -- Here's what your Test-NetConnection command reported, after I made sure the old computer was not logged into the router and then power cycling the router:

PS C:\Windows\system32> Test-NetConnection 192.168.0.1 -Port 80 WARNING: TCP connect to (192.168.0.1 : 80) failed ComputerName : 192.168.0.1 RemoteAddress : 192.168.0.1 RemotePort : 80 InterfaceAlias : Ethernet SourceAddress : 192.168.0.119 PingSucceeded : True PingReplyDetails (RTT) : 1 ms TcpTestSucceeded : False

The exact error message from Chrome after attempting to connect to http://192.168.0.1 is:

This site can’t be reached

192.168.0.1 took too long to respond. Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

Its response to

http://www.asusrouter.com

is the same except for the site reference. I hope this helps!
John Jefferson Doyon 82,225 Reputation points Independent Advisor

2026-07-25T19:52:35.2566667+00:00
Hi,

Thank you. Since the ping succeeds, the new laptop can reach the router. The failure is specifically with the router’s management page on port 80.

Please try these addresses:

https://192.168.0.1:8443

https://www.asusrouter.com:8443

ASUS uses port 8443 for secure access on newer router firmware. If a certificate warning appears, select "Advanced" and continue only if the address still shows 192.168.0.1.

Also run:

Test-NetConnection 192.168.0.1 -Port 8443

Does "TcpTestSucceeded" show True or False?

Could you run the port 80 and port 8443 tests on the old laptop as well?

If the tests work only on the old laptop, please log in through the old laptop and check "Administration" > "System" for a "Specified IP Address" or local access restriction. The router may be allowing its administration page only from the old laptop’s IP address.
JcW32 250 Reputation points

2026-07-26T23:04:27.23+00:00

Dear John -- I did start down your list of tests, but then I saw the instruction to "check "Administration" > "System" for a "Specified IP Address" or local access restriction." I had forgotten about this feature, but indeed I had restricted access to certain (assigned by MAC address) IP addresses, and the new computer was not on the list!

After I set the router to accept logins from the new computer's IP address, everything worked! Problem Solved!!

Thanks for all your help! If there's anything else you want to know or suggest, please write back. Meanwhile I'm marking your answer Accepted...
John Jefferson Doyon 82,225 Reputation points Independent Advisor

2026-07-26T23:14:59.76+00:00

Glad to assist! and thank you for confirming the solution.

The router was allowing management access only from the approved IP addresses, so the new laptop was being blocked even though the internet connection worked normally.

It is a good idea to keep the new laptop’s IP address reserved for its MAC address so the router does not assign it a different address later.

I’m glad everything is working now.

1 additional answer

Your answer

JcW32 250 Reputation points

2026-07-24T22:56:41.1633333+00:00

Dear John -- Thanks for your prompt response! To answer each of your questions:

First, are both laptops connected to the same router and Wi-Fi network? Is the new laptop connected to a guest network, VPN, or security software? Also, what exact router address are you entering?

Both are connected via Ethernet to the same router, but not simultaneously, as I haven't hooked up another cable yet. Wi-Fi is off. No guests, VPNs, proxies, nor anything else in the way. The router address entered is http://192.168.0.1, which is the router's default gateway.

On the new laptop, open Command Prompt and run: ipconfig

Find Default Gateway, then enter that address directly in the browser, for example: http://192.168.1.1

Microsoft also recommends checking the Default Gateway this way when troubleshooting local network access.

If it still times out, temporarily disconnect any VPN and check Settings > Network & internet > Proxy to make sure a manual proxy is not enabled.

Please let me know whether the internet works normally on the new laptop and what happens when you ping the Default Gateway.

Internet works normally, but there is no response to a ping by design; ping reply is turned off at the router as a security measure.
John Jefferson Doyon 82,225 Reputation points Independent Advisor

2026-07-24T23:27:09.91+00:00

Thank you for the detailed reply. Ping being disabled is fine. Since the internet works and 192.168.0.1 is confirmed as the gateway, let’s test the router’s web-management port directly.

Open PowerShell on the new laptop and run:

Test-NetConnection 192.168.0.1 -Port 80

Please tell me whether TcpTestSucceeded shows True or False. Also, what exact error does the browser show?

You can also try: http://www.asusrouter.com ASUS lists this as another supported address for accessing the router settings.

Before testing again, please log out of the router properly on the old laptop and restart the router by unplugging its power briefly. Do not press the reset button. ASUS notes that an existing router-management session can sometimes prevent another login.
JcW32 250 Reputation points

2026-07-25T19:18:22.1+00:00

John -- Here's what your Test-NetConnection command reported, after I made sure the old computer was not logged into the router and then power cycling the router:

PS C:\Windows\system32> Test-NetConnection 192.168.0.1 -Port 80 WARNING: TCP connect to (192.168.0.1 : 80) failed ComputerName : 192.168.0.1 RemoteAddress : 192.168.0.1 RemotePort : 80 InterfaceAlias : Ethernet SourceAddress : 192.168.0.119 PingSucceeded : True PingReplyDetails (RTT) : 1 ms TcpTestSucceeded : False

The exact error message from Chrome after attempting to connect to http://192.168.0.1 is:

This site can’t be reached

192.168.0.1 took too long to respond. Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

Its response to

http://www.asusrouter.com

is the same except for the site reference. I hope this helps!
John Jefferson Doyon 82,225 Reputation points Independent Advisor

2026-07-25T19:52:35.2566667+00:00

Hi,

Thank you. Since the ping succeeds, the new laptop can reach the router. The failure is specifically with the router’s management page on port 80.

Please try these addresses:

https://192.168.0.1:8443

https://www.asusrouter.com:8443

ASUS uses port 8443 for secure access on newer router firmware. If a certificate warning appears, select "Advanced" and continue only if the address still shows 192.168.0.1.

Also run:

Test-NetConnection 192.168.0.1 -Port 8443

Does "TcpTestSucceeded" show True or False?

Could you run the port 80 and port 8443 tests on the old laptop as well?

If the tests work only on the old laptop, please log in through the old laptop and check "Administration" > "System" for a "Specified IP Address" or local access restriction. The router may be allowing its administration page only from the old laptop’s IP address.
JcW32 250 Reputation points

2026-07-26T23:04:27.23+00:00

Dear John -- I did start down your list of tests, but then I saw the instruction to "check "Administration" > "System" for a "Specified IP Address" or local access restriction." I had forgotten about this feature, but indeed I had restricted access to certain (assigned by MAC address) IP addresses, and the new computer was not on the list!

After I set the router to accept logins from the new computer's IP address, everything worked! Problem Solved!!

Thanks for all your help! If there's anything else you want to know or suggest, please write back. Meanwhile I'm marking your answer Accepted...
John Jefferson Doyon 82,225 Reputation points Independent Advisor

2026-07-26T23:14:59.76+00:00

Glad to assist! and thank you for confirming the solution.

The router was allowing management access only from the approved IP addresses, so the new laptop was being blocked even though the internet connection worked normally.

It is a good idea to keep the new laptop’s IP address reserved for its MAC address so the router does not assign it a different address later.

I’m glad everything is working now.

Answer 1

Levi Cornwell 0

If you can still access the router from your old laptop, it doesn't sound like the router is the problem. Make sure the new laptop is connected to the same network, then try using the router's IP address (like 192.168.1.1 or 192.168.0.1) instead of http://. You could also try a different browser or temporarily disable any VPN or security software that's running. If it still times out, let us know the router model and the exact address you're trying to access.

JcW32 250 Reputation points

2026-07-24T23:01:45.0533333+00:00

Levi -- See answers to John above. I think that covers your questions except the router model, which is the shamelessly out of support Asus AC68U v3.

Cannot Login to my Router on New Laptop!

This site can’t be reached

1 additional answer

Your answer