How to remove the "update your plan" on top of office 365

Question

How to remove the "update your plan" on top of office 365

Guilherme C Buffara 5

I want to remove this button.Imagem1.png

mk1 0 Reputation points

2026-07-28T08:27:36.2866667+00:00

I pay for my micrsoft 365 account and over the last few day have noticed this new 'feature'. I and all other paying users do not want intrusive tabs like this on a software product we already pay for. Please escalate this.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2026-07-28T09:05:26.79+00:00

@mk1

All you can do is send feedback to Microsoft via the portal at https://feedbackportal.microsoft.com/feedback/. Developers at Microsoft do not follow the Q&A forums.
Jakub Niżniowski 5 Reputation points

2026-07-28T10:10:50.9466667+00:00

Same issue here. It’s basically marketing bloatware that adds no value—just irritation and the nagging feeling that something is wrong and requires my attention. I’ve had a Microsoft 365 subscription for years, so I don’t need to upgrade anything. A decent premium tool shouldn’t interrupt me with marketing messages while I’m working on a document. At the very least, there should be an option to remove or hide that button.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2026-07-28T10:19:55.5966667+00:00

@Jakub Niżniowski

To ensure that Microsoft sees your feedback, post it in the portal at https://feedbackportal.microsoft.com/feedback/ .
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator

2026-07-29T03:53:38.69+00:00

Dear @mk1, @Jakub Niżniowski,

I understand your concern, and I want to let you know that I've received similar feedback from many other users regarding this experience.

In this case, I recommend submitting your feedback through the Microsoft Feedback Portal, as suggested by Stefan. This is the official channel for product feedback and feature requests, and it helps ensure that the product team can review and consider customer concerns for future improvements.
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2 answers

Your answer

mk1 0 Reputation points

2026-07-28T08:27:36.2866667+00:00

I pay for my micrsoft 365 account and over the last few day have noticed this new 'feature'. I and all other paying users do not want intrusive tabs like this on a software product we already pay for. Please escalate this.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2026-07-28T09:05:26.79+00:00

@mk1

All you can do is send feedback to Microsoft via the portal at https://feedbackportal.microsoft.com/feedback/. Developers at Microsoft do not follow the Q&A forums.
Jakub Niżniowski 5 Reputation points

2026-07-28T10:10:50.9466667+00:00

Same issue here. It’s basically marketing bloatware that adds no value—just irritation and the nagging feeling that something is wrong and requires my attention. I’ve had a Microsoft 365 subscription for years, so I don’t need to upgrade anything. A decent premium tool shouldn’t interrupt me with marketing messages while I’m working on a document. At the very least, there should be an option to remove or hide that button.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2026-07-28T10:19:55.5966667+00:00

@Jakub Niżniowski

To ensure that Microsoft sees your feedback, post it in the portal at https://feedbackportal.microsoft.com/feedback/ .
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator

2026-07-29T03:53:38.69+00:00

Dear @mk1, @Jakub Niżniowski,

I understand your concern, and I want to let you know that I've received similar feedback from many other users regarding this experience.

In this case, I recommend submitting your feedback through the Microsoft Feedback Portal, as suggested by Stefan. This is the official channel for product feedback and feature requests, and it helps ensure that the product team can review and consider customer concerns for future improvements.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Jade Ng 15,860 Microsoft External Staff Moderator

Dear @Guilherme C Buffara,

According to your description, I understand how frustrating it can be to see the "Update your plan" banner appearing in your Microsoft 365 applications.

Based on currently available information, this banner is often displayed as an in-product notification when Microsoft 365 detects that additional plans, features, or subscription options may be available for the signed-in account.

To ensure the banner is not related to an account or activation issue, please verify the following:

Open any Office application (such as Word or Excel).
Navigate to File > Account.
Confirm that Office shows Activated Product and that you are signed in with the account associated with your Microsoft 365 subscription.
Sign out of all Office accounts and sign back in.
You may also try removing Microsoft Office credentials from Credential Manager, then sign in again.

Open Credential Manager in the Control Panel.
Select Windows Credentials.
Remove the Microsoft Office credentials.
Finally, sign out and sign back in with your account in the Office apps.

If your subscription is active and Office is properly licensed, the banner may simply be a promotional upgrade prompt rather than an indication of a problem with your subscription.

To better understand your situation, could you please let me know which Microsoft 365 subscription you are using?

Thank you for your cooperation, and I look forward to your update.

Jade Ng 15,860 Reputation points Microsoft External Staff Moderator

2026-07-26T23:30:30.7366667+00:00

Dear @Guilherme C Buffara,

I hope this message finds you well!

I just wanted to check in and see if you have any updates or additional information you’d like to share regarding your situation. If there's anything new or if you need further assistance, please don’t hesitate to let me know.

Looking forward to your response!
Guilherme C Buffara 5 Reputation points

2026-08-07T21:15:34.2566667+00:00

The solution doesn`t work.

I already pay for a Microsoft 365 subscription, and my Office is properly activated.

My concern is not related to licensing or activation. I simply do not want to see advertisements, promotional banners, or suggestions to upgrade to a more expensive plan inside applications that I already pay for.

I find this type of banner intrusive and annoying. It does not encourage me to upgrade — quite the opposite. As a paying customer, I believe I should be able to use the applications without being constantly prompted to spend more.

Could you please confirm whether there is any way to permanently disable or hide this promotional banner?

Thank you.
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator

2026-08-10T00:52:42.6333333+00:00

Dear @Guilherme C Buffara,

Thank you for your response, and I sincerely apologize for the inconvenience this experience has caused.

I understand your concern. Based on the information available, there is currently no supported option to permanently disable or hide these promotional banners within the Microsoft 365 applications.

Please know that I have already reported this concern, and other users have also provided similar feedback regarding these upgrade and promotional messages appearing in paid products.

Since this behavior is controlled by the product design, I would strongly encourage you to submit feedback directly to the product team through the Microsoft Feedback Portal. Customer feedback is actively reviewed and helps the product team understand the impact these banners have on the user experience and prioritize future improvements.

Thank you for your patience and understanding.

Answer 2

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