Unauthorized Charges – Request for Investigation and Clarification

Question

Dear Microsoft Support Team,

I am writing to report two transactions charged to my Kasikornbank (KBank) debit card in Thailand that I do not recognize and did not knowingly authorize.

The transactions are as follows:

• THB 699.00 – Merchant description: MicrosoftTrial List Pack / msbill.info SG • THB 174.00 – Merchant description: MicrosoftStore Singapore SG

Both transactions appear to be associated with Microsoft Singapore. However, I am not aware of subscribing to, purchasing, or authorizing any Microsoft product or service corresponding to these charges.

I have not used this debit card for a long time, and the physical card has remained in my possession at all times. I currently reside in Australia, while this debit card was issued by Kasikornbank in Thailand. When making payments in Thailand, I generally do not use this debit card directly, as I normally make payments via QR code through my banking application.

As soon as I noticed these transactions, I contacted Kasikornbank and requested that the debit card be blocked. My bank has been informed of the situation and may contact Microsoft regarding these transactions as part of their investigation.

Could you please investigate these charges and provide clarification regarding:

1. What products, services, or subscriptions these charges relate to;
2. Which Microsoft account, if any, was associated with these transactions; and
3. Whether these transactions were recurring subscription payments or individual purchases.

If I had previously subscribed to any service associated with these charges without realizing it, please cancel the subscription and prevent any further charges.

However, if there is no legitimate subscription or purchase associated with me, I would appreciate your assistance in investigating these unauthorized transactions and advising me on the appropriate process for obtaining a refund.

I am afraid that these transactions have done by scamming.

Please communicate with me regarding this matter via email. I am happy to provide further transaction details or information required to assist with your investigation.

Thank you very much for your assistance. I look forward to your clarification and response.

Answer 1

Hi Nayada Maneechot,

I’m sorry to hear about these unexpected charges, and I understand your concern, especially since you did not authorize the transactions.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Since you have already contacted Kasikornbank and blocked the card, please follow these steps:

• Sign in to the Microsoft payment management page using any Microsoft accounts you may have used, and select Investigate to check the charges.
• Review your Microsoft order history and Services & subscriptions for any related purchases or recurring subscriptions.
• If you find a subscription, select Manage and then cancel it or turn off recurring billing to prevent future charges.
• If you cannot locate the transactions, contact Microsoft Support
  • Select Show expanded list of products
  • Choose Office > Get Home support
  • Type live chat in the search box, then select Get Help > Contact Support
  • If you can’t sign in to the affected account, you may sign in with a different Microsoft account to access support options
  • Under Products & Services, select Microsoft 365 and Office > Billing and Account Profile Question, then choose Chat with a support agent via web browser

Thank you for your understanding. 

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