error when installing game on to pc thru microsoft store

Question

Hi,

have a problem while installing a game on my PC. Gets to 100% and get stuck on trying to install. Got error code 0x80070005 first and now it just says "error has accured and we are aware about the problem and looking into it. try again later". Have been in contact with the game developer support for help but got no where. They directed me here to fix this issue. This is my last hope to ether play the game or just wipe my computer.

stuff i have tried

1. restarted in safe mode
2. reinstalled and repair the Microsoft store also rest it multiple times
3. done clean boot
4. done things thru power shell to force completion of download
5. deleted the local cache for the store
6. restarted the service for the store
7. ran this command in powershell Add-AppXPackage -RegisterByFamilyName -MainPackage Microsoft.SeaofThieves_8wekyb3d8bbwe get error see attached photo
8. cleared store cache thru wsreset "as admin"
9. ran a script given to me from the developer team to hopefuly fix it failed called CleanupCorrupptinstalls
10. deleted old version of previously installed of the game

system spec.

Device Name Cooler-desktop

Operating system windows 10

Processor Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz 3.50 GHz

Installed RAM 16.0 GB Storage 3.64 TB HDD ST4000VN008-2DR166, 233 GB SSD Samsung SSD 850 EVO 250GB

Graphics Card NVIDIA GeForce GTX 1070 (8 GB)

Product ID 00330-71306-22972-AAOEM System Type 64-bit operating system, x64-based processor

Best of regards hope you have a continuing good day

Answer 1

Hi, thank you for replying. Since the issue persists even after doing the in-place upgrade, I recommend creating a new admin user and checking if that will work.

Go to Settings > Accounts > Other users > Add account

 

Follow the prompts to create an account.

 

Then go to Settings > Accounts > Other users > Select the account you created > Click "Change account type" then select "Administrator"

 

Restart the PC and log in to the new account

 

For reference: https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Answer 2

You are always welcome, and I'm glad it is now all good.

Answer 3

Hi, thank you for replying. Have you tried installing a different game just to check? If that works on a different game, there might be an issue with the game itself. In addition, may I know the particular game you are trying to download?

Answer 4

Hi, I'm Bernard. I'm happy to help!

Based on the steps you have taken, I suggest doing an in-place upgrade, which will upgrade the device to the latest version and repair all issues without deleting any files.

 

Note: Before doing this, make sure to create a restore point:  https://support.microsoft.com/en-hk/help/4027538/windows-create-a-system-restore-point

1. Go to this link: https://www.microsoft.com/en-us/software-download/windows10
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

 

Reference: https://www.microsoft.com/en-us/software-download/windows10