Account Hacked

Question

Account hacked in foreign language. Please reset account. I have already reset password and using two-authentication process in the app.

Answer 1

Hi, I'm Bernard. I'm happy to help!

Since the account has been hacked, you need to recover it first and change the password and authenticator. Kindly follow the steps below to recover the account.

Method 1. Recover a Microsoft account by resetting the password:

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.