My aunt jamie told me she has got an minecraft card for her birthday but after taking it out of her bag she found it the code at the back all scratched up and un readable so she gave it to me as it is no use for her. What can we do about this?"

Question

My aunt jamie told me she has got an minecraft card for her birthday but after taking it out of her bag she found it the code at the back all scratched up and un readable so she gave it to me as it is no use for her. What can we do about this?"

Answer 1

Try support:

https://help.minecraft.net/hc/en-us/articles/4404604459405-How-to-Redeem-a-Code-for-In-Game-Downloadable-Content-in-Minecraft

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811