Correlation Id: ff000000-0000-0000-0000-000000000000 Timestamp: 2026-07-25T11:25:35.000Z DPTI: 7916190d3e7a88a14757f6ddc733667eb36cc9b84fdc394cabe481a0f11105ea Message: An unexpected error occurred. Tag: 7q6ca Code: 0

Nabin Dumre 0 Reputation points
2026-07-25T11:31:47.3566667+00:00

Correlation Id: ff000000-0000-0000-0000-000000000000

Timestamp: 2026-07-25T11:25:35.000Z

DPTI: 7916190d3e7a88a14757f6ddc733667eb36cc9b84fdc394cabe481a0f11105ea

Message: An unexpected error occurred.

Tag: 7q6ca

Code: 0

Microsoft Edge | Website issues | Windows 11
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  1. Alvise Cervellati 6,115 Reputation points Independent Advisor
    2026-07-25T12:42:30.3166667+00:00

    Hi nabin, welcome in community

    According to reports from users on Microsoft’s official forums, the most common causes include:

    • Temporary issues with Microsoft authentication servers
    • Corrupted files in the credential cache
    • Conflicts between personal and work accounts
    • Problems with local user profiles or certificates
    • Third-party software (such as antivirus tools) interfering with secure connections

    Here are some steps you can try to fix the issue:

    1. Clear stored credentials

    Press Win + S and type Credential Manager

    Open Windows Credentials

    Remove any entries related to MicrosoftOffice or MicrosoftAccount

    Restart your PC and try signing in again

    1. Repair Office apps

    Go to Settings > Apps > Installed apps

    Search for Microsoft Office

    Click Modify, then choose Repair

    This process reinstalls missing or corrupted components that may prevent authentication or synchronization with your Mi

    crosoft account.

    Let me know how it goes

    Elvis

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