My microsoft office home & student not working

Question

Hi,

I have a ASUS vivobook tgat comes with Microsoft Office Home & Student classic apps included on the PC. But all of a sudden, files are failing to open with some permission errors and some of the files were showing unlicensed and needs an activation. Why is this happening? Please help me here to get it working again.

Answer 1

Hi,

This usually happens when Office is no longer signed in with the Microsoft account used during its first activation, or the Office installation has become corrupted.

Open Word, go to File > Account, sign out of all accounts, restart Word, then sign in with the original Microsoft account. Also check https://account.microsoft.com/services — Office Home & Student should appear there. ASUS confirms that the included Office licence is linked to the Microsoft account used during activation.

If the licence is listed but Office still shows “Unlicensed Product,” go to Settings > Apps > Installed apps > Microsoft Office > three dots > Modify > Online Repair, then restart the PC. Microsoft recommends Online Repair for damaged Office files and activation problems: https://support.microsoft.com/en-us/office/lifecycle/repair-an-office-application

For the permission error, copy one affected file to the Documents folder and try opening it there. If it works, the problem is with the original folder or OneDrive permissions, not Office.

If Office is missing from the Services page, contact ASUS with the laptop serial number and purchase receipt so they can verify the bundled licence. Do not purchase another licence yet.

Answer 2

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