Issues Regarding Failed In-Game Purchases Through the Microsoft Store

Question

Issues Regarding Failed In-Game Purchases Through the Microsoft Store

minoru kawabata 0

I’m playing a game called Asphalt Unite that I purchased from the Microsoft Store on my Windows 11 PC. However, when I try to purchase in-game items, a Microsoft Store Experience Host pop-up appears, but immediately after I select a payment method, the pop-up goes blank. I’ve tried every possible solution—including verifying the registration details of the debit card I have on file and clearing the Store’s cache—but I haven’t been able to resolve the issue. スクリーンショット 2026-07-24 223127

0 comments

1 answer

Your answer

Answer 1

Alex-L 10,600 Microsoft External Staff Moderator

Hi minoru kawabata

Sorry you're running into this. Since the purchase window (Microsoft Store Experience Host) loads but turns blank after selecting a payment method, the issue may be with the Experience Host component rather than the game itself.

A few things to try:

Ensure Windows, Microsoft Store, and Microsoft Store Experience Host are fully updated.
Sign out of the Microsoft Store, restart the PC, then sign back in.
Go to Settings > Apps > Installed apps > Microsoft Store > Advanced options and try Repair then Reset.
Run the Windows Store Apps troubleshooter: Settings > System > Troubleshoot > Other troubleshooters.
Test with a different payment method or a Microsoft account balance, if available.
Try making the purchase from a different Windows user profile to rule out profile corruption.

Hope this helps. Feel free to update here if anything comes up!

If this answer was helpful, please click "Accept Answer" and vote for it. If you have additional questions regarding this answer, please click "Comment".

Note: Please follow the steps outlined in our documentation to enable email notifications if you wish to receive notifications regarding this discussion.

minoru kawabata 0 Reputation points

2026-07-26T13:45:45.1933333+00:00
Thank you for your reply. I’ve tried a few of the methods you suggested, but because the instructions were unclear, there are still a few steps I haven’t been able to complete. Therefore, I’d like to ask for more detailed instructions. So far, I’ve already tried two or three items on the list of things to try, but the problem hasn’t been resolved. Could you please explain in detail how to perform the steps I haven’t been able to complete yet?

How to verify that Windows, the Microsoft Store, and the Microsoft Store Experience Host are fully up to date

How to run the Windows Store app troubleshooting tool

Details on how to make a purchase from a different Windows user profile
Alex-L 10,600 Reputation points Microsoft External Staff Moderator

2026-07-27T14:15:53.7933333+00:00
Hi minoru kawabata

Thank you for the update. Since some of the steps were not clear, here are more detailed instructions:

Check that Windows, Microsoft Store, and Microsoft Store Experience Host are up to date

Windows Update

Press Windows + I to open Settings.

Select Windows Update.

Click Check for updates.

Install all available updates and restart the PC if prompted.

Microsoft Store

Open Microsoft Store.

Click Library in the lower-left corner.

Click Get updates.

Install any updates that are found.

Microsoft Store Experience Host This component is updated through the Microsoft Store. If no updates are available after selecting Get updates, it should already be on the latest version available for your device.

Run the Windows Store Apps Troubleshooter

Press Windows + I to open Settings.

Go to System > Troubleshoot > Other troubleshooters.

Find Windows Store Apps in the list.

Click Run.

Follow any recommendations provided by the troubleshooter.

Restart your PC after the process completes.

Note: On some newer Windows 11 versions, Microsoft has changed or removed certain troubleshooters. If you do not see "Windows Store Apps," let us know your Windows 11 version (Settings > System > About) and we can suggest alternative diagnostics.

Test from a Different Windows User Profile

This helps determine whether the issue is caused by corruption in your current Windows profile.

Open Settings > Accounts > Other users.

Select Add account.

Choose I don't have this person's sign-in information.

Select Add a user without a Microsoft account.

Create a temporary local account.

Sign out of your current account.

Sign in to the newly created account.

Open Microsoft Store and sign in with your Microsoft account.

Launch Asphalt Legends Unite and try the purchase again.

If the purchase window works correctly in the new Windows profile, the issue may be related to the original Windows user profile rather than the game or payment method.