Visio 2013 moves the screen down right on paste

Question

Visio 2013 moves the screen down right on paste

Kk Mmm 0

Hello! I am using Visio 2016 on a Citrix vdi.

When I paste something the screen moves down and right. It occurs on all zoom levels and in every document with every object. It occurs when pasting text into an object. It occurs when pasting an object into a document. It occurs when using the rmb context menu or shift+insert instead of ctrl+v. When I paste text inro an object the screen moves so far that the object move off the screen. It's infuriating.

What can i do? Maybe some magic vb macro software wizardry to disable whatever function is responsible for moving the screen to the last edited object? I beg you

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Answer 1

Ryan-N 14,930 Microsoft External Staff Moderator

Hi Kk Mmm,

Welcome to the Microsoft Q&A forum.Based on your description, I understand that the issue occurs when you paste content into a Visio document.

In this case, could you please help me check the following:

Try opening Visio in Safe Mode and see whether the issue still occurs.

Press Windows + R to open the Run dialog box, then enter the following command:

visio.exe /safe

Try performing an Online Repair for Visio.

To perform an Online Repair, please refer to the following documentation:

Repair an Office application | Microsoft Support

After completing the steps above, please let me know whether the issue has been resolved. Based on the information you provide, I will be able to assist you further.

I look forward to hearing back from you.

If the answer is helpful, please click "Yes".

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Kk Mmm 0 Reputation points

2026-07-26T13:21:00.7033333+00:00

Hello Ryan. Issue persists
Kk Mmm 0 Reputation points

2026-07-26T13:28:44.6+00:00

I have checked again, the issue is present only in some documents but i can't figure out how to differentiate between those affected and not affected. The only thing i noticed is that smaller schemes seem to be fine, but i can't confirm that. Also, i mistyped the visio version I'm working with - it's 2016, not 2013
Ryan-N 14,930 Reputation points Microsoft External Staff Moderator

2026-07-28T16:18:20.7933333+00:00

Hi Kk Mmm,

Thank you for your response.

You mentioned that the issue only occurs in some documents. Please try copying all the content from one of the affected documents, then paste it into a new file and check whether the issue still occurs.

I look forward to hearing back from you.
Ryan-N 14,930 Reputation points Microsoft External Staff Moderator

2026-07-30T18:39:01.9166667+00:00

Hi Kk Mmm,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,