ET-3850 Printer & Adobe Acrobat

Question

ET-3850 printer - Printing out a code instead of what printer should print, how to fix?

Answer 1

Hi OTM,

I will help you with this. I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.

1. May I know about what the code is? It may be a diagnostic code which may help.
2. Open Settings > Bluetooth & devices > Printers & scanners.
3. Select your printer.
4. Click Printer properties (or Manage > Printer properties, depending on your Windows version).
5. On the General tab, click Print Test Page.
6. Does Test page Print properly?

I look forward to hearing from you to get the results of the troubleshooting.