Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello
If you purchased Office Home 2024 directly from Microsoft, sign in with the account used for the purchase and check your order here:
https://account.microsoft.com/billing/orders
Open the Office order and select “Cancel item” or “Request a return” if available.
If it was purchased from another retailer, such as Amazon or Best Buy, the refund must be requested from that retailer.