Microsoft account recovery

Question

Unfortunately I have lost my phone, and with it, my email connected to microsoft too... I cant recover my microsoft account. I would like to consult a real agent so he can guide me to recovery. I have an active xbox PC game pass subscription with my personal credit card, and I know every pretty much every detail about the account.

Answer 1

Hi Ilies Dan

I understand how difficult this situation must be, especially when you've lost access to both your phone and the email address associated with your Microsoft account.

Please kindly note that this is a public community forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

Since this is a personal Microsoft account and you're requesting assistance from a live support agent for account recovery, the best next step is to contact Microsoft Support directly:

• Go to Contact Us - Microsoft Support 
• Select the product or service you're having issue with.
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm.
• Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Because account recovery involves security verification, forum contributors do not have access to account records and cannot verify ownership on your behalf. Since you mentioned that you know the account details and have an active subscription tied to your payment method, be sure to provide that information to the support agent during the verification process.

I hope you're able to regain access to your account soon. Best of luck.