Renewed and paid Microsoft 365 family plan, account still shows expired, but payment was accepted.

Question

Renewed my plan for ******@gmail.com and payment made. Account status still shows expired.

What I've already tried:

• Confirmed I'm signed into the same Microsoft account used to renew
• Fully signed out and options / billing history page for the transaction

Despite all of this, the status still reads Expired even though the payment was completed. Could you please verify the payment on my account and correct the subscription status to reflect the renewal?

Account email: ******@gmail.com

Approximate renewal/payment date: Paid $129.99 to Microsoft on July 7, 2026, posted July 8, 2026 on Capital One VISA credit card

Payment confirmation/order number: Order # [Removed to protect privacy]

Thank you for your help resolving this.

Todd Nettekoven

******@gmail.com

Ph. [Removed to protect privacy]

Answer 1

I can't find any recent similar issues like yours, however, it is also possible that they haven't been widely reported yet.

In the meantime, I recommend reinstalling Windows 11 via Settings and performing an in-place upgrade. Here's how:

Go to Settings > System > Recovery.

• In "Fix problem using Windows Update", click "Reinstall now".
• This will download Repair Upgrade and reinstall Windows similar to an In-Place Upgrade, preserving your apps, files, and settings.

The process will download and restart your PC several times. This may take some time, so please be patient and do not interrupt the process.

Let me know how it goes after. Thanks!

Answer 2

Hi, @Todd Nettekoven

This forum is public, no one from here has access to your Microsoft Billing account.

Are you seeing this message on a Windows PC or a Mac?

If you're using a Windows PC, please follow the steps below:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts. Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

If issue persists please provide more details about the issue by answering my questions.

Thanks!

Answer 3

Copy of account with paid status:

Copy of details of purchase:

My account status when I go into settings:

How my account shows when I go into the Start button and click on my name:

Now what can I do?

Answer 4

I'm using a Windows PC. I uninstalled Microsoft 365 and all Microsoft and Office products. Successfully reinstalled all after a restart.

Still have the same problem. When I log into my Microsoft account, it shows correctly that I renew next year. But when I go into Settings for updates or the Start menu, they both show my account is expired and I need to resubscribe. I'm back to where I started.

Now what?????

Answer 5

I'm using a Windows PC. I uninstalled Microsoft 365 and all Microsoft and Office products. Successfully reinstalled all after a restart.

Still have the same problem. When I log into my Microsoft account, it shows correctly that I renew next year. But when I go into Settings for updates or the Start menu, they both show my account is expired and I need to resubscribe. I'm back to where I started.

Now what?????