xbox account not signing in

Question

So every time i go to sign into my xbox account it keeps show in me a new one. not my original account ,even though all my information is correct and even the purchase history is the same and still showing it from the original account. ive tried to do the account recovery and it just gave me the new account. account i need to get into [PII removed]. account it keeps giving me [PII removed]

Answer 1

Public forum reminder: Please do not post personal information such as email addresses, phone numbers, recovery details, or account credentials here.

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Hi kaleb

It sounds like you may be signing in with a different Microsoft account than the one originally associated with your Xbox profile. If account recovery keeps returning another profile, that could means the recovery process is finding a different Microsoft account tied to the recovery information provided.

Try these steps:

1. Sign out of all Microsoft accounts and check which email address is currently signed in at https://account.microsoft.com.
2. If you remember any previous email addresses that may have been linked to your account, try signing in with those instead.
3. Check your purchase receipts to see which Microsoft account email received them.

If you still can't locate the correct account, you'll need to contact Xbox Support so they can review the account recovery options available: https://support.xbox.com/contact-us. Since this is a public forum, no one here can check what's running behind the scene with your account, only official support can.

Hope you'll get this sorted out!