Incoming emails not being received.

Question

Hotmail account stopped receiving all incoming mail on 17 July 2026

I am looking for help with what appears to be a server-side problem with my Outlook.com/Hotmail mailbox.

My @hotmail.com account stopped receiving all incoming email on 17 July 2026. Since that date, no new emails have arrived.

I have carried out the following checks:

   •   I can sign in to Outlook.com successfully.

   •   I can send emails normally, and recipients receive them from my @hotmail.com address.

   •   My mailbox is not full. I have increased my storage to 100 GB and have plenty of free space.

   •   Test emails sent from Gmail show as successfully sent and do not generate a bounce or delivery failure.

   •   Those test emails never appear in my Inbox, Junk Email, Deleted Items, Archive, or any other folder.

   •   The problem exists in Outlook on the web, Apple Mail on my Mac, and Apple Mail on my iPhone, so it is not a device issue.

   •   I have reset my Microsoft account password.

Because incoming mail stopped on a specific date and affects Outlook on the web as well as all my devices, I believe this may be a mailbox or server-side issue.

Could a Microsoft moderator please investigate whether my mailbox is still accepting incoming mail or arrange for this issue to be escalated. Much appreciated.

Answer 1

Hi parry,

To help isolate the issue, please provide the following information:

• Are all incoming emails affected, or only emails from specific senders/domains?
• Is the issue affecting a single mailbox or multiple users?

As initial troubleshooting, please check the following:

1. Review the Junk Email, Deleted Items, and Quarantine folders.
2. Verify whether any Inbox Rules or Mail Flow Rules may be moving or deleting messages automatically.

Please share the results of the above checks, and I will be happy to assist with further analysis.