Unable to log into my outlook email address

Question

Unable to access my ******@outlook.com email address. Issue started when I attempted to create an additional Outlook email account for a family member. When I attempt to access ******@outlook.com, I receive the following message: "this email address is already being used." It is my email address which I'd like to have as my primary email address on my account.

Answer 1

Hi. I'm Brian and I'll try to help.

Explain in detail exactly how you tried to create an account for your family member. If you were actually creating a new account, you would not be having this trouble. However, if you actually created a new alias for your own account and then removed your original primary alias, your symptoms are exactly what you would see. This is why I ask what steps you took.