I need support for unautherized charges

Question

I need support for unautherized charges. Could someone please tell me how to get someone to help me with this unautherized account ? I had to create an account just to ask this question because I am not technology savvy and I can't hardly even use a cell phone at 70 years old. So I don't know why I am charged for your subscription every month.

Answer 1

First, check whether the charge appears on your Microsoft account.

1. Go to https://account.live.com and sign in.
2. Select Services & subscriptions.
3. Look for anything that matches the charge on your credit card.
4. If you do not see it there, select Order history and check again.

Microsoft also lists other possible reasons for an unfamiliar charge here:

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If the charge appears on your Microsoft account

If you can see the charge, but you do not remember making the purchase, you will need to contact Microsoft Support.

For privacy and security reasons, no one on this public forum can view your billing information or account details.

To contact support:

1. Open the Start menu on your computer.
2. Search for and open the Get Help app.
3. Type Billing.
4. Select Contact Support.
5. Answer the questions shown on the screen.
6. Choose the option to chat with a Microsoft support agent.

If the charge does not appear on your Microsoft account

If you cannot find the charge anywhere on your Microsoft account, someone may have used your credit card on a different Microsoft account.

In that case, contact your credit card company or bank and report the charge as unauthorized. Ask them to open a dispute.

Microsoft Support usually cannot discuss or investigate purchases made through someone else’s account. However, after your credit card company opens a dispute, Microsoft can respond to the bank through the official dispute process.

This is the safest and most appropriate way to handle the charge.