cant activate renewed office 365

Question

My Office 365 expired so I renewed it today. I cannot activate it. I don't believe I was sent an activation code. The password option (q image and passcode) don't work.

Answer 1

Thank you for the info.

First, see if you can update your Office apps. Open Word for example, click on the 'Help' tab >Check for Updates. Make sure you choose Update All when prompted. Let the process run through, can take a bit time. See if that works.

Otherwise, use the Update method in this article: https://support.microsoft.com/support/known-issues/unknown-error-0x0-license-not-found-error-microsoft365-macos?apid=ets

If it still doesn't work, please uninstall the apps.

Then reinstall this way:

Go to https://www.office.com

Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

If it still doesn't work, download the updater https://support.microsoft.com/office/office-for-mac/troubleshoot-microsoft-autoupdate-in-microsoft-365-and-office-for-mac?apid=ets

Answer 2

OS 26.5.2

MS Office 365 personal. Purchased from Microsoft