cancel a mistaken Microsoft Business account install on a new Mac Book that already had a personal 365 account through Apple

Question

I need to cancel a subscription for a 365 business account that was done by mistake ...I already have a 365 account on this MAC BOOK through Apple App.... it was a recent annual chage

Answer 1

Hi Michael Erwin

You may be able to cancel the business subscription and review any available refund options. Microsoft's business subscription cancellation policy varies depending on how and when the subscription was purchased.

Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

If you can access the Microsoft 365 Admin Center, sign in with the account that purchased the subscription and check Billing > Your products to see whether a Cancel subscription option is available. Recently purchased or renewed subscriptions may qualify for cancellation and possible prorated credit/refund, depending on the billing agreement.

If the subscription was purchased through a third party or if you are unsure which account was used, it would be best to contact Microsoft Support directly so they can review the subscription details and available billing options.

To contact to Microsoft support team, please sign in to the Microsoft 365 Admin Center > Click Help & Support

For further instructions, you can follow this guide: Get support - Microsoft 365 admin | Microsoft Learn. 

If you are completely locked out from the tenant. So, only Microsoft Support team can help you in this MFA issue. You might need to contact them via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.  

When a call is made to support, the first step is to provide an automated voice response from AI. Be careful, you won't be able to speak to a support representative if you don't respond appropriately here. 

Here's an example of a response that actually led to a support representative. Please refer to it. 

Q. Can you tell me if you are calling as a home user who uses a product or service at home or a business user who uses it in your business to provide the best assistance? 
A.I am a business user. 
Q. Thank you. Can you give me the details of your inquiry? 
A. Login technical support. 
Q. First of all, can you tell me which products you are inquiring about today? 
A. Microsoft 365 business Standard。 
Q. Please wait a moment, I understand Microsoft 365. Are you calling about a new case or an existing one? 
A. New. 
Q. To receive phone support, your phone number must be associated with your Microsoft 365 admin profile. To do this, go to aka.ms/m365profile. Again, it aka.ms/m365profile . This can take 48 hours. In the meantime, you can go to aka.ms/m365profile and file a case online. If you prefer, you can also text the link to the phone number you are calling. What do you think? 
A. The phone number is already linked to the link. 
Q. Can you tell me about the products in your inquiry? 
A. Microsoft 365 Business Standard. 
Q. Are you a Global Administrator? 
A. That's right. 
Q. I'm sorry. I didn't understand. Are you a global administrator for your domain? 
A. Yes, I am a global administrator for the domain. 
Q. If you have any inquiries, you can contact a Microsoft representative. Are you sure? 
A. Yes. Please. 
Q. Yes, I understand. Please wait a moment.

While I truly want to assist you, this issue is beyond the scope of my role as a forum moderator. I do not have access to internal databases or the ability to escalate cases directly to Microsoft’s internal teams. Therefore, please kindly contact the Microsoft Support team for the most efficient help.   

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