Notes no longer in Outlook

Question

The Notes in my Hotmail account have disappeared. I understand this may be because MS discontinued the app. How do I recover them?

The issue is the same on my laptop (PC) and iPhone. i have tried via the desktop version and the online version on my PC. I tried different browsers. And I have tried deleting and restoring the account on both my PC and my iPhone.

Please advise.

Answer 1

Hi Dan Krishock,

I’m sorry to hear that your notes have disappeared, especially after you’ve already tried several troubleshooting steps.

Microsoft has not discontinued Sticky Notes in Outlook.com. Please sign in to Outlook.com with the same Hotmail account, open the folder list, and check the Notes and Deleted Items folders. In Deleted Items, also select Recover items deleted from this folder. Create, edit, and view sticky notes in Outlook.com or Outlook on the web

On your PC, open Sticky Notes > Settings and confirm that you’re signed in with the same Hotmail account. On your iPhone, select Settings > Apps > Notes > Notes Accounts, choose the Hotmail account, and make sure Notes is enabled.

If you still cannot find the notes in Outlook.com or among the recoverable items, please contact Microsoft Support for further assistance.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

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