Someone has taken my microsoft account

Chase Turner 0 Reputation points
2026-07-26T02:37:12.0233333+00:00

my account has been taken and i cant get it. All it does is sends the code to his email since he changed it and he stopped my one drive and took my xbox account i just need some form of contact with a real person to helpp me. also i keep getting this message to send to my administastrator

Correlation Id: <PII removed>

Timestamp: <PII removed>

DPTI: <PII removed>

Message: An unexpected error occurred.

Tag: 7q6ca

Code: 2147780640

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Thomas4-N 20,695 Reputation points Microsoft External Staff Moderator
    2026-07-26T10:52:01.52+00:00

    Hello Chase Turner,

    I’m sorry your account was hacked. That said, Microsoft Q&A is a public user-to-user forum, so contributors cannot access or recover accounts. 

    Please use Microsoft’s https://aka.ms/sign-in-helper and follow the available recovery options. You can also review Microsoft’s official guidance for recovering a hacked account. 

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

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