How to get back my MS Office 2019

Question

1. ASUS Vivobook 15 K513E
2. Purchased around February 2020
3. Came with Office Home & Student 2019 pre-installed
4. Office activated automatically when the laptop was new
5. Windows was reinstalled by a repair shop
6. Windows is still activated, but Office is missing and your Microsoft account shows no license

Answer 1

Hello Ashvin Shaji,

I understand that Office Home & Student 2019 originally came pre-installed and activated automatically on your ASUS Vivobook. However, after Windows was reinstalled by a repair shop, the Office apps disappeared, and the license is not listed under your Microsoft account.

One possibility is that the license was activated through the original ASUS installation rather than linked to that account. However, it is worth trying the steps below:

1. Open Microsoft Store > Library > Apps, turn off Show installed products only, and check whether Office Home & Student 2019 is available. If found, select the cloud/download button to reinstall it.
2. Sign in to Microsoft Services & subscriptions with every personal Microsoft account that may have been used when the laptop was first set up. If Office appears, select Install.
3. If it is still missing, contact ASUS and provide the laptop serial number and purchase receipt. Ask whether they can restore the original factory software or confirm that Office Home & Student 2019 was included.

With that proof, you can also contact Microsoft Support so they can review the activation record and available reinstall options. Since this is a user-to-user community forum, we can only offer suggestions based on our research and personal experience.

Here's how to reach out to the Support Team (live chat):

1. Go to: https://support.microsoft.com/home/contact
2. In the search box, enter a short description of your issue, for example: Office Home & Student 2019 missing after Windows reinstall
3. Hit "Get Help"
4. Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Hopefully your concerns will soon be addressed. Thank you so much for your patience!

Best regards.