Windows 10

Question

my Microsoft office now show product activation failed i no longerc have acess to the microsoft account that was originally used to activate office. is there any way to recover or transfer the office license without buying a new one please help

Answer 1

When an Office licence is activated, that becomes permanently linked to the Microsoft account used as a digital licence, there is no native method provided to move the Office licence to another Microsoft account.

1

Try to recover the associated Microsoft account using the steps they provide on this link.

https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

2

If that process is not successful in recovering the associated Microsoft account, try contacting Microsoft support to ask them if it is possible to recover the Office licence, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

You need to sign in to verify the license. Even if the e-mail account can no longer be used for sending e-mails, try signing in to Office.

By the way, which specific product name is this? Microsoft 365 Personal? Office Home 2024? Or something else?