My window screen is stuck on Set Up My Pin

Question

My window screen is stuck on Set Up My Pin

Emmanuel Roitti 20

I can't bypass my Set. Up Pin despite that I haven't put the pin I use password. And when I do shift+restart ,when I get to options choose cmd prompt but the cmd prompt doesn't appear on my screen it returns to set up pin ..and it takes me to my account where I should enter my password but I have forgotten my password despite several attempts.

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Answer accepted by question author

Sin-D 12,235 Microsoft External Staff Moderator

Hi Emmanuel Roitti,

I understand you're currently stuck on the Windows Hello PIN setup screen and are unable to access Command Prompt from the recovery options. Based on your description, the main issue appears to be that you have forgotten both the PIN and the account password.

To help narrow this down, could you confirm whether you sign in with:

A Microsoft account (email address such as Outlook.com, Hotmail.com, Live.com, Gmail, etc.), or
A local account (username only, no email address)?

In the meantime, if this is a Microsoft account, please try the following:

From another device with internet access, reset your Microsoft account password using Microsoft's official password reset page: https://account.live.com/password/reset
After the password has been reset successfully, return to the PC.
On the sign-in screen, select "Sign-in options" and choose "Password" (if available), then sign in using the newly reset password.
Once signed in, you can recreate the PIN by going to "Settings" > "Accounts" > "Sign-in options" > "PIN (Windows Hello)".

If the device is using a local account instead, the recovery options are different, so please let me know which type of account is being used and whether you see a "Sign-in options", "I forgot my PIN", or "I forgot my password" link on the screen.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Emmanuel Roitti 20 Reputation points

2026-07-27T05:13:48.2633333+00:00

I used Gmail and I already tried to change my microsoft password but didn't workout.
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-07-27T07:02:08.6866667+00:00
Hi Emmanuel Roitti,

Thank you for the update.

To help narrow this down further, could you confirm the following:

Are you able to see a "Sign-in options" link on the PIN setup screen?

If yes, does it offer a Password option, and what happens when you select it?

When you say you forgot the password, do you mean:

Your Microsoft account password (the Gmail-based Microsoft account), or

The password for a local Windows account on the PC?

Do you receive any error message during the PIN setup process? If so, please provide the exact wording (with any personal information hidden).

Based on your description, one possibility is that Windows cannot complete the Windows Hello setup because it cannot successfully verify the account credentials.

I look forward to your reply.
Emmanuel Roitti 20 Reputation points

2026-07-27T07:34:02.1633333+00:00

There no sign-in option.

It is showing Set up my PIN even though I never created a PIN before. When I do Shift+Restart then to options trying to recover then it's showing my account Gmail, and my name below to enter a password (here the problem is I forgot my password) when I try forgot my password or don't have an account, it's taking me back to Set up my PIN...and i'm receiving error message when try to set up pin.
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-07-27T07:55:47.9766667+00:00
Hi Emmanuel Roitti,

Thank you for the additional details.

At this point, the key blocker is that Windows needs to verify the Microsoft account before it can complete the PIN setup process. Since the account password is not available, let's first determine whether the Microsoft account password itself can be recovered.

Please check from another device (phone or another computer):

Can you successfully sign in to your Microsoft account at the Microsoft account portal using the Gmail address?

If not, are you able to reset the password through the Microsoft account recovery process and then sign in successfully online?

This is an important distinction because if the Microsoft account cannot be accessed outside of the affected PC, we will need to focus on account recovery first. If you can sign in online successfully, we can then look at why Windows is still refusing the PIN setup.

Also, could you provide the exact error message shown when the PIN setup fails?
Emmanuel Roitti 20 Reputation points

2026-07-27T09:08:10.5166667+00:00

Yes, i'm able to access my microsoft account but using my smartphone .. The couldnt set up the pin due to lack of internet connection...
Emmanuel Roitti 20 Reputation points

2026-07-27T10:38:03.6033333+00:00

[Moderator note: PII removed]

When I choose system restore, I still end up there. And I used local windows
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-08-03T02:18:45.06+00:00
Hi Emmanuel Roitti,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Thank you for providing the screenshots and additional details.

Before proceeding further, could you confirm:

Is the PC connected by Wi‑Fi or Ethernet cable?

Do you see any network icon in the lower-right corner of the PIN setup screen?

If a network icon appears, are you able to connect the PC to your Wi‑Fi network from that screen?

As a quick test, if possible, connect the PC directly to the router using an Ethernet cable and then restart the computer. After Windows detects the Internet connection, try the PIN setup again.
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-08-04T01:39:45.8466667+00:00

Hi Emmanuel Roitti,

Have you had the chance to check my answer yet?

Please do keep me updated.

3 additional answers

Your answer

Emmanuel Roitti 20 Reputation points

2026-07-27T05:13:48.2633333+00:00

I used Gmail and I already tried to change my microsoft password but didn't workout.
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-07-27T07:02:08.6866667+00:00

Hi Emmanuel Roitti,

Thank you for the update.

To help narrow this down further, could you confirm the following:

Are you able to see a "Sign-in options" link on the PIN setup screen?

If yes, does it offer a Password option, and what happens when you select it?

When you say you forgot the password, do you mean:

Your Microsoft account password (the Gmail-based Microsoft account), or

The password for a local Windows account on the PC?

Do you receive any error message during the PIN setup process? If so, please provide the exact wording (with any personal information hidden).

Based on your description, one possibility is that Windows cannot complete the Windows Hello setup because it cannot successfully verify the account credentials.

I look forward to your reply.
Emmanuel Roitti 20 Reputation points

2026-07-27T07:34:02.1633333+00:00

There no sign-in option.

It is showing Set up my PIN even though I never created a PIN before. When I do Shift+Restart then to options trying to recover then it's showing my account Gmail, and my name below to enter a password (here the problem is I forgot my password) when I try forgot my password or don't have an account, it's taking me back to Set up my PIN...and i'm receiving error message when try to set up pin.
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-07-27T07:55:47.9766667+00:00

Hi Emmanuel Roitti,

Thank you for the additional details.

At this point, the key blocker is that Windows needs to verify the Microsoft account before it can complete the PIN setup process. Since the account password is not available, let's first determine whether the Microsoft account password itself can be recovered.

Please check from another device (phone or another computer):

Can you successfully sign in to your Microsoft account at the Microsoft account portal using the Gmail address?

If not, are you able to reset the password through the Microsoft account recovery process and then sign in successfully online?

This is an important distinction because if the Microsoft account cannot be accessed outside of the affected PC, we will need to focus on account recovery first. If you can sign in online successfully, we can then look at why Windows is still refusing the PIN setup.

Also, could you provide the exact error message shown when the PIN setup fails?
Emmanuel Roitti 20 Reputation points

2026-07-27T09:08:10.5166667+00:00

Yes, i'm able to access my microsoft account but using my smartphone .. The couldnt set up the pin due to lack of internet connection...
Emmanuel Roitti 20 Reputation points

2026-07-27T10:38:03.6033333+00:00

[Moderator note: PII removed]

When I choose system restore, I still end up there. And I used local windows
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-08-03T02:18:45.06+00:00

Hi Emmanuel Roitti,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Thank you for providing the screenshots and additional details.

Before proceeding further, could you confirm:

Is the PC connected by Wi‑Fi or Ethernet cable?

Do you see any network icon in the lower-right corner of the PIN setup screen?

If a network icon appears, are you able to connect the PC to your Wi‑Fi network from that screen?

As a quick test, if possible, connect the PC directly to the router using an Ethernet cable and then restart the computer. After Windows detects the Internet connection, try the PIN setup again.
Sin-D 12,235 Reputation points Microsoft External Staff Moderator

2026-08-04T01:39:45.8466667+00:00

Hi Emmanuel Roitti,

Have you had the chance to check my answer yet?

Please do keep me updated.

Answer 1

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Answer 2

Roma Khedr 5

Local Account: Click the "I forgot my password" or "I forgot my PIN" link on the lock screen to recover access.🟢✅

0 comments

Answer 3

Roma Khedr 5

You first need to identify your account type:

Microsoft Account: Reset your password from another device or phone via the official Microsoft website, then sign in to your PC using it and reset your PIN.🟢✅

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