can't change credit card address to Japan instead of US

Question

can't change credit card address to Japan instead of US
can't find a human to take my $130 for an annual subscription

Answer 1

Sorry to know about this and this will be a limitation as there is a mismatch with regards to the location of your subscription and they payment method that you are trying to use.

Another alternative is to link your card to PayPal and use it as payment method and check if this will push through.

https://support.microsoft.com/en-us/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

https://support.microsoft.com/en-us/account-billing/change-your-microsoft-subscription-payment-method-and-options-39ab4bc1-01f9-fc28-c3a5-49e87b6e7611

https://support.microsoft.com/en-us/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

If you will still encounter an issue even after trying out the alternatives, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

Answer 2

Hello, good day and thanks for your question. I understand that you are looking into paying your Microsoft 365 subscription.

May I check and confirm if you still have an active subscription in the US?