How to get a refund for an unused subscription

Question

Hello. Today my card was charged 1,019,999 UZS for the automatic renewal of my Microsoft subscription. I did not intend to renew it and would like to cancel the subscription and request a refund. I have not used the subscription since the renewal. Could you please help me process the cancellation and refund? Thank you.

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to Microsoft accounts or billing systems.

Sign in to the Microsoft account associated with the subscription here: https://account.microsoft.com/services

Find the subscription you want to cancel, then select Manage > Cancel subscription.

After you cancel the subscription, refund information will be displayed. Please note that it may take 3–5 business days for the refund to be processed and returned to your bank account.

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.