Product key is not recognized when entered via microsoft365.com/setup

Lana Erdenechuluun 0 Reputation points
2026-07-26T11:32:56.58+00:00

I have purchased my Microsoft365 personal together with my Macbook Neo on apple store website. Product key was arrived on July 1st but I haven't tried to redeem it until July 25th. On July 25th when I enter the product key as suggested in the guide book the website says that it does not recognize my Product key. Please find attached the screenshot on my error.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. DaveM121 916K Reputation points Independent Advisor
    2026-07-26T12:05:59.5766667+00:00

    Your screenshot did not appear in your question.

    Log into your Microsoft account on this link (https://setup.office.com/Home?wa=wsignin1.0), then enter your product key.

    Please provide a screenshot of the error indicated when the product key is indicated as incorrect, and please ensure your Email address does not appear in the screenshot.

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  2. Bob Jones AKA CyberTaz MVP 437.3K Reputation points
    2026-07-26T17:07:22.96+00:00

    The info provided by DaveM121 may be useful but since the key was purchased from Apple rather than Microsoft it probably will be necessary to contact Apple Support.

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