Corrupt account and need to move office licence

Question

Hi,

I recently got a new laptop with what my Microsoft account got corrupted. I need to make a new Microsoft account and move my Office Home & Student package to new account. The Office product was purchased from store so I have a physical key card (no disc) (2019).

I want to know can I even create a new Microsoft account with existing email (without having to create a new one) and move Office to that new account? If yes then how?

Thank you for your response in advance.

Answer 1

When an Office licence/subscription is activated that becomes permanently associated to the account used, and there is no native method available to move the Office licence to another Microsoft account.

1

Try recovering the Microsoft account you used to activate Office using the steps provided on this link.

https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

2

If the Microsoft account cannot be recovered, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly to ask if it is possible for them to move the Office licence for you to a new account, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option